FAQ

At CSI Rentals we serve professional Photographers and Videographers with the latest Photo Video And Cinema Equipment, featuring professional Cameras, Lenses, Lighting and Grip.

CSI Rentals is a one stop shop in New York City and in Brooklyn NY for photo and video equipment all under one roof featuring camera and lighting rentals for still and video at the same location as well as expendables photo and video supplies sales.

Following please find answers to Frequently Asked Questions, About our policies and services, for additional inquiries please call us at 212-243-7368 or Email info@csirentals.com

Q) What you need to supply in order to rent at CSI Rentals ?

A) In order to rent you need to supply a Credit card and US Driver's License or Passport

Your Credit Card line of credit should have enough to cover the full replacement value of the item/s rented - We generally Do Not secure a deposit hold on your credit card for the items value - Selected higher valued items require insurance certificate or deposit for full value of rental items.

Q) Does CSI Rentals accept Debit Cards for rental security?

A) Yes, We accept Debit Cardsasrental securitycombinedwith a certificate of insurance OR with a security hold deposit on your debit card for the full replacement value of items rented. (Payment for rental fee is always welcome by credit card).

Q) What if the card member cannot make it in person?

A) The Following is required for third party pick up or first time local rental delivery:

• Credit card rental authorization form should be completed and submitted for approval. Copy of both sides of credit card.
• Proof of address (utility bill / bank / credit card statement first page).
• Certificate of insurance with CSI Rentals listed as loss payee maybe required for selected items requirements.
  
• US Driver's License or Passport for card member.
• USDriver's License for authorized pick up person or Passport.

Attention International Renters: If you are not a US resident the credit card member must supply credit card and passport "in person" for full value security hold deposit prior to rental pick up or delivery, Authorization form is valid only for US residents.

Q) How do I Reserve equipment?

A) Choose the method that is most convenient for you to place your reservation

• Online
• By phone 212-243-7368 (RENT)
• By Email orders@csirentals.com
• By Fax 212-243-2102
• In Person in Manhattan 133 West 19 St. (bet.6th & 7th Aves.) NYC in Brooklyn NY 1138 Flushing Ave 11237

Q) How is equipment picked up & returned

A) Rental orders can be picked up at one of our convenient “street Level” locations 133 West 19 Street (Bet 6th & 7th Aves) New York NY 10011 or 1138 Flushing Ave Brooklyn NY 11237 in person or by courier service, we also offer Curb Side Service if you come by vehicle our staff members will load and unload while you stay in your vehicle.

As well we offer Courier services to anywhere in the tri state area.

Please call for details on 24 hour drop off center and 24 Hour Messenger Service!

Q) How does payment work?
A) Payment is due at time of rental pick up unless if otherwise arranged. Open accounts are based on a net 30 day billing cycle. CSI Rentals will gladly direct bill to your Client, Agent, Producer, ETC.

Q) Does CSI Rentals do mail order?

A) Yes , mail order rentals are available on all Lenses and selected Digital Cameras minimum 1 week rental (which is a 3 day rate).

Q) What are the shipping costs?

A) For most lenses please add a flat rate $40.00 for round trip insured shipping to anywhere in the US, or you are welcome to supply your own account number.

Q) When does the rental duration begin and end?

A) The rental duration begins as the item leaves the CSI Rentals premises and ends as it is returned.

Q) What does CSI Rentals require from mail order renters?

A Mail order renters must fill in a special request authorization form and submit to CSI Rentals along with a photo copy of both sides of credit card and a photo id, for mail order we secure a deposit hold on your card for the full replacement value of items rented.

Q) Payment for mail order:

A We will pre authorize your credit card for the full value of the rented items prior to shipping your rental and then bill credit card for rental charges.